Seasonal Customer Care Specialist (Oct-Jan)

New York, United States · Food52 Shop

Description

Food52 is a fast-growing, James Beard Award-winning online food community, crowd-sourced and curated recipe hub. We support, connect and celebrate our community of cooks and home enthusiasts, providing everything needed to eat thoughtfully and live joyfully.

We're seeking a tech-savvy, performance-driven Seasonal Customer Care Specialist to join our team in our New York City headquarters and assist with holiday traffic. You will report to our Director of Customer Care, and partner with our Senior Customer Care Specialists to provide an experience that complements and parallels the quality goods in our shop.

The Food52 Shop brings like-minded makers and artisans together with our growing community of cooks and food lovers to celebrate their goods. We provide assistance to our community: troubleshooting questions and issues, including shipping questions, return requests, and general product inquiries. We’re fans of thorough care and a personal touch, so expect to make your personality and the Food52 brand shine in your interactions!


RESPONSIBILITIES


Requirements

Benefits

Please note: Food52 hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities and veterans--we welcome and encourage all applicants. Our goal is for our team and culture to reflect the diversity of the global community of home cooks.

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