Senior Customer Care Specialist (Mon-Wed, Sat, Sun)

New York, United States · Commerce

Description

Food52 is a fast-growing, James Beard Award-winning online food community, crowd-sourced and curated recipe hub. We support, connect and celebrate our community of cooks and home enthusiasts, providing everything needed to eat thoughtfully and live joyfully.


We’re looking for a tech-savvy, empathetic and enthusiastic people person to join our growing team as a Senior Customer Care Specialist. At Food52, we strive to create extraordinary experiences for our food community and Shop customers, and our Customer Care team takes this role seriously--while having a lot of fun! We’re on the front lines of the company, and we always strive to deliver a fantastic service to our customers and merchants to leave them feeling wow’d.

About the Role


Other Details


This is a full-time, hourly position based in our New York office. During your time with us, you’ll help support our users on Mondays through Wednesdays and on the weekend -- depending on your shift and the day, you’ll have the opportunity to work remotely. This role will report to our Director of Customer Care.

Requirements

Benefits


Please note: Food52 hopes to recruit and advance qualified minorities, women, LGBTQ, persons with disabilities, and veterans—we welcome and encourage all applicants. Our goal is for our team and culture to reflect the diversity of the global community of home cooks.

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